Work From Home (WFH) FAQs
Our business is based on providing professional guidance and solutions, which means we receive many questions from our agents/clients. Check out a few of our most common inquiries below. If you can’t find the answer you’re looking for, let us know and we’ll find it for you. Every question is important to us, so don’t hesitate in reaching out.
What is the KCS Live Ops Call Center opportunity?
KCS Live Ops LLC is an Independent Business Owner (IBO) that utilizes the Arise network. We are completely virtual and provide opportunities to work at home as an Independent Contractor within our virtual call center.
Arise provides a virtual platform to connect small call center businesses to Fortune 500 and other large companies. Visit www.arise.com for more information.
IBO stands for ‘Independent Business Owner’. KCS is an IBO within the Arise Virtual network.
An independent contractor is a natural person, business, or corporation that provides goods and/or services to another entity under terms specified in a contract or within a verbal agreement.
How do I know this is a legit opportunity?
Sadly, there are many scams out there. Our partners, Arise is known for offering legitimate work-from-home positions. There are thousands of small businesses and their contractors who have enjoyed providing services them for decades. In addition, KCS has partnered with several contractors working from home, we are a highly regarded staffing agency and have been providing staffing and recruiting services for over 20 years.
Are there fees involved for me, if I decide to work for KCS?
A background check is required to confirm each potential Client Support Professional (CSP) is free from criminal history. As an Independent Contractor with KCS you are required to cover the cost of $29.95 for your background check, charged IF you fail the background check. This fee is paid to Arise directly. We do not benefit from the fee. There are also certification fees and our management services fee (see below)
Why do I need to pay for certification?
Similar to becoming a Real Estate Agent and having to pay for your certification, there is a cost to become certified as a qualified Client Support Professional that can work independently from their own home office. Prices vary by certification course. This fee is paid to Arise directly. We do not benefit from the fee.
Why do you charge a fee?
The management services fee is the only charge from KCS and it will be taken directly from your revenue. In order to join KCS as an Independent Contractor and gain access to the virtual network of companies there is a fee of $25.00 - $50.00 per pay period. In addition to accessing the Arise platform this ensures our agents will receive unparalleled support from CPAI to ensure success.
No fees are charged while in certification. Fees are charged on a sliding fee scale starting at $25 maxing out at $50.
When will I start to earn revenue?
There is an investment of your own time required to become certified as a qualified Client Support Professional. Revenue is earned upon the completion of certification. There is no pay for the time spent in certification unless you are actually taking service calls.
How much money can I make?
Most of the companies pay CSP's $10 -$16 per hour for providing customer support services from home. Your compensation can be as little or as big as you make it. You choose the client that you want to service. Some choose their client for the compensation rate only. Some choose a client because they are open 24/7 and some choose a client that is super easy with less hourly pay. You set your own schedule and choose when and how much you work. Your paycheck is up to you! We have team members making between $200 – $2000+ bi-weekly!
What incentives are offered?
KCS offers various incentives and bonuses, depending on the client being serviced by the CSP. To inquire about a specific opportunity and the potential incentives/bonuses associated with it, contact us at email@example.com
What benefits are offered?
As an Independent Contractor you will not have access to any health plan benefits through KCS or Arise. However, this may be purchased individually by the CSP from any health insurance provider. Visit healthcare.gov for more information on the options available to you.
Is there a Reimbursement Program?
We offer the option to receive reimbursement of the upfront costs associated with certification for qualified CSP’s. When you reach a service milestone, we will reimburse you for your start-up fees (background check, and initial training course certification).
How do I file taxes?
As an Independent Contractor you are responsible for filing your own income tax annually. KCS does offer guidance with tax filing if needed. Contact us at firstname.lastname@example.org to inquire about this service.
Where can I have my Affidavit of Identification Notarized?
Arise requires each CSP to complete an Affidavit of Identification in order to service client calls. This is necessary since you are working virtually and are unable to present ID in person, like at a traditional job. If you need help finding a notary in your area then contact us at email@example.com. UPS stores are a great option, as most of them provide Notary services.
Is equipment provided?
Equipment is not provided. Each Client Support Professional is required to furnish their own home office to the expectations of their specific client.
Why can’t I see the client names on your website?
Arise requires each CSP electronically sign a Non-Disclosure Agreement prior to viewing their list of clients. Once you have completed the Arise registration process and signed this agreement you will have access to all current client opportunities in the Arise Portal. Past clients have included companies like Comcast, Intuit, Apple, AT&T, Carnival Cruises and more.
Why do I need KCS, can't I just start my own company?
Of course you can. That's always an option. However, most CSPs prefer to start with an established company before going it alone. If you don't want to take the time to create a formal business entity (Corporation, or LLC); take on the burden of filing business taxes and maintaining business certification, then you can benefit from working as a CSP under an established Independent Business that has already partnered with Arise. You will have all of the benefits of working from home and setting your own hours without the burden of starting your own business. Our offering is a part of the gig economy, like Uber, Lyft and other services that let you work when and where you'd like.