AVAILABLE OPPORTUNITIES
A Career With Us
Customer Service/Sales by Phone
Deadline Feb 24, 2021
On a day-to-day basis, Service Partners can expect to participate in the following activities:
Assist members in placing their wait-list requests for a resort that is currently unavailable.
Offer members alternative vacation options if their first choice is unavailable.
Sell membership packages by advising members of the features and benefits of the Core, Gold, and Platinum levels as well as all Interval products.
Solve member concerns for first call resolution, ultimately avoiding escalation.
Customer Service by Phone
Deadline Jan 27, 2021
On a day-to-day basis, Service Partner can expect to participate in the following activities:
• 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as: – a vehicle that won’t start – flat tire(s) – keys locked inside a car – vehicle out of gas – vehicle in an accident
• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed
Customer Service/Sales by Phone
Deadline: Feb 01, 2021
On a day-to-day basis, Service Partners can expect to participate in the following activities:
• Assist callers with billing inquiries
• Build trust and rapport with the Comcast customer through clear, respectful interaction
• Determine business offerings that the customer does not currently have and have a value based conversation bridging into a sales offer to upgrade and add on to their service
• Code the sale accurately and completely for the installer
• Always strive to ensure First Call Resolution (FCR) and Customer Rep Satisfaction (Rep-SAT).
• Knowledge of company processes and policies
• Understand and implement client S4X quality guidelines
Customer Service by Phone
Deadline: Jan 29, 2021
At this time, this opportunity is scheduled to last approximately 5 months, with the possibility of extending to 9 months or beyond – depending on client need. Please rest assured that we are working hard to make this a regular program and will provide updates as they become available.
On a daily basis for the Client Program Service Partners:
• Provide customer service via phone regarding prepaid card solutions; Handle customer inquiries and resolve basic support issues such as balance and transaction inquiries, card activations and delivery inquiries
• Receive inbound customer service/financial customer service calls • Update customer information and ensure accurate entry of contact information
• Troubleshoot customer problems, identify and solve root cause of problems
• Track and document inbound support needs
• Provide consistent, high quality professional interactions while meeting program quality guidelines